FAQ

Do you have questions about how to proceed and browse our site? Be it before, during or after placing an order, you will find on this page all the answers to the doubts that may arise and how to proceed in various situations.

How to order on our website?

Is it safe to Shop at our Online Store?

After placing the order on our website, all the information you provide is processed securely and with complete confidentiality. In accordance with our Privacy Policy, it is in our interest to offer our customers complete confidentiality so that they continue to place their requests with us.

Is It Necessary to Register on your Site to Order?

No. If you do not wish to register, you can simply choose the "Order as Guest" option. This way you only provide your data to be able to place an order. Note: After placing an order as a guest, you cannot repeat the use of that email again.

What are the Advantages of Having an Account on your Website?

Creating an account on your website has several advantages for the customer: Customer Area with the name "My Account" where you have acess to your entire order history, personal data indicated, discount codes available, among others... Discount codes provided automatically by our website.

How can I pay?

You can pay via Paypal, Amazon Pay, Klarna, Bank Transfer and Postepay For the bank transfer and Postepay top-up, the coordinates will be sent to the email address immediately after the order confirmation. The order is considered received when we receive the payment.

Can I pay on delivery?

No, you can't.

How Can I Check My Order Status?

You can check the status of your order through our website. If you have a registered account, just go to the customer area and select the "Order History and Details" option. Then select the "Details" option on the right side. On this page you will have all the statuses that your order has already had.

Is it possible to track my package?

Of course, as soon as we receive the GLS tracking code, we will communicate it via email. To track your package, you can enter it in the link we will send you.

I have a Discount Code. How can I apply it?

It's very simple. On the right side of your page in the checkout process, there is an option that says "Have a promo code?". Select this option and copy your discount code in this area. Once you have a code completely filled in, select the "Add" option. Discount is applied within moments.

Which courier do you ship with?

We ship with GLS courier.

Where do you ship?

We ship all over the world!.

Can I return a personalized, engraved or modified product?

No, by law we cannot accept returns of personalized products.

Can I modify a product?

It depends, almost all the products in the catalog can be customized or modified. Contact us to find out more!

I made a mistake in taking the ring size, can I return it?

Unfortunately not. A ring with one size is equivalent to a personalized product. To avoid problems, please follow this simple guide.

Can I cancel my order?

Of course, you can write us an email and we will immediately cancel it. See the full Terms and Conditions here