TRANSPORT AND DELIVERY
9.1. For reasons of safety, the Products purchased on the Website shall be delivered to the address registered on the credit card, unless indicated otherwise by the Customer and the Customer’s signature or that of a representative over 18 shall be required upon delivery. No deliveries shall be made to post boxes.
9.2. For every order made on the Website, gioiellitaly issues a receipt of the Products sent, and sends it either by email or by surface mail to the order holder, pursuant to Italian Presidential Decree 445/2000 and Italian Legislative Decree 52/2004. The information provided by the Customer upon placing the order shall be used for issuing the invoice. No change may be made to the receipt after it has been issued.
9.3. The delivery expenses shall be borne by the Customer and are separately set out in the order form.
9.4. All purchases shall be delivered by selected courier (hereinafter “Courier”) from Monday to Friday, except Saturday and local or national public holidays and except for particular periods of the year when it is allowed communicated on website. Gioiellitaly shall not be liable for unforeseeable delays or that are only attributable to the Courier, against whom the appropriate complaints must be made. Delivery terms depend to the procurement times of products and if they are shipped by the manufacturer. Times are clearly specified both in the product sheet and at checkout. These range from a minimum of 24 hours to a maximum of 7 days. For these times, customized products are excluded, which shipping terms vary with respect to the modification made and by the manufacturer who must carry it out. It will be the responsibility of gioiellitaly to report the times and / or communicate them to the Customer
9.5. In any case, except for cases of force majeure or fortuitous cases, in compliance with article 61 of the Consumer Code the Products shall be delivered within a maximum term of 30 (thirty) days from the day following that of concluding the contract in compliance with paragraph 7.1 above, except where Gioiellitaly should notify – within the same term or within the last agreed delivery date, even by email – the inability to deliver the ordered Products due to even temporary supervening unavailability of the Products. In the event of said notice, Gioiellitaly shall refund any sums already paid by the Customer for payment of the supply.
9.6. In the event where, following notice by Gioiellitaly of a delay in the delivery date, the Customer should wish to cancel the order, any amount already paid by the Customer shall be refunded as soon as possible, and however no later than 30 (thirty) days from the date of receipt by Gioiellitaly of the order cancellation notice, with the exception of customised Products, in compliance with and as set forth by paragraph 12 below.
9.7. The Customer or their representative must be present at the recipient’s address indicated in the order for delivering the Products. Upon consignment of the Products by the Courier, the Customer is required to check:
(i) that the number of consigned packages matches the indications of the transport document (TD);
(ii) that the package is intact, not damaged, wet or altered in any way, including sealing materials. Any damage to the packaging and/or the Product or discrepancy in the number of packages or indications shall be immediately claimed in writing on the Courier’s delivery receipt. Once the Courier’s document has been signed with no claim being made by the Customer, the Customer may not make any complaint on the outer features of the delivered parcel.
SHIPMENT CONFIRMATION AND DELIVERY
10.1. Gioiellitaly shall send to the Customer a confirmation email once the Products have been shipped.
11.1. The Products purchased on the Website are delivered with the manufacturer packaging and with some extra packaging inserted by gioiellitaly.
RETURNS AND REFUNDS
12.1. In compliance with the provisions of article 59, paragraph 1, letter c) of the Consumer Code, the right of withdrawal, cancellation or return which would otherwise be granted, is excluded in case of orders relating to customised Products, such as items with names or text specifically requested in the order by engraving the Customer’s initials on the Product, without prejudice to paragraph 15 below, i.e. in case of jewellery made according to the Customer’s specific indications, either in text or pictures. As regards said customisation, the Customer acknowledges that the graphic depiction on the Website might differ from reality. As a matter of fact, the images and photos of the engraving might not reflect the actual appearance of the final product.
RIGHT OF WITHDRAWAL AND ORDER CANCELLATION
13.1. Gioiellitaly wishes to assure the Customer’s complete satisfaction. Pursuant to article 52 of the Consumer Code, the Customer is entitled to withdraw from the contract, without specifying the reason, and return the Products purchased on the Website, other than customised ones under paragraph 12, within 14 (fourteen) days from the date of receipt of the Products. All references in the My Word collection shall be considered customised
13.2. In order to exercise the right of withdrawal, the customer must send to firstname.lastname@example.org an email containing:
(i) the expression of the will to exercise the right of withdrawal pursuant to article 52 of the consumer code;
(ii) the indication of the products for which the customer wishes to exercise the right of withdrawal;
(iii) the progressive order number provided by gioiellitaly upon purchase confirmation;
13.3. In the event of exercising the right of withdrawal, gioiellitaly shall wholly refund the price of the Products provided they are returned by the Customer within 14 days from exercising the right of withdrawal not worn, unused and undamaged, as well as having the original receipt, and the original packaging. Gioiellitaly shall accept returns and changes of Products that have been delivered with a return/change label, sticker or seal only if the return instructions above have been correctly adhered to and if the label, sticker or seal are intact and attached to the Product.
13.4. Gioiellitaly reserves the right to reject the return for those Products that do not comply with these requirements. In the event of defective Products, the provisions of paragraph 15 “Conformity defects” shall apply. Refunds shall be made with the same payment method used for the purchase.
13.5. The expenses for the return of the Products shall be borne by the Customer. Any expense incurred by the Customer for the return shall be non-refundable.
13.6. Each delivery shall contain easy instructions for returning the Products.
13.7. Gioiellitaly undertakes to refund the Customer with no undue delay and however within 14 days elapsing from the date it receives the contract withdrawal notice pursuant to art. 54 of the Consumer Code, and shall send a notification email once the refund is made.
13.8. The Products to be returned should be sent using a Courier, insuring the entire amount of the goods, and ensure you receive a shipment number in order to track the shipment. Gioiellitaly shall not be liable for the refund or compensation relating to Products sent by the Customer that have never been received by gioiellitaly due to mislaying, theft or damage that are not attributable to it.
13.9. Should the Customer wish to modify or cancel the order they have already sent, they shall promptly send an email to email@example.com, in any case prior to receiving the confirmation email of goods shipped. Gioiellitaly shall endeavour to meet the Customer’s request. However, once the Product has been shipped the order may not be cancelled or modified. However, the shipped Products may be returned, and in these cases one shall refer to the aforementioned regulations on right of withdrawal.
REPLACEMENT OF THE PRODUCTS
14.1. Gioiellitaly intends to provide Customers with the option of replacing the Products purchased on the Website and to this end, the Customer must follow the procedure indicated below.
14.2. The Customer who is not wholly satisfied or who believes there is a discrepancy with the order they placed shall keep all the documentation relating to the delivery and the Product in its original package and shall immediately contact Gioiellitaly by sending an email to: firstname.lastname@example.org following the procedure set out in paragraph 13 above.
14.3. The replacement of a product shall be subject to availability by the producer to accept it.
14.4. Gioiellitaly shall receive the Product to be replaced in the original condition as when it was sent, as set out in paragraph 13.3.
14.5. Please note that the replacement procedure entails first refunding the amount paid by the Customer with the same payment methods used by the Customer for the purchase (under paragraph 6), after which the new transaction shall be carried out.
14.6. In order to replace a Product, it will be necessary to follow the instructions of Gioiellitaly provided at the time of contact as per subsection 14.2..
14.7. Processing of the new order is subject to the availability of the required Products.
14.8. The shipping expenses for the return of the Product shall be borne by the Customer.
14.9. The replacement Product shall be sent to the Customer by courier without charging additional shipping costs solely in the case where replacement is required by the Customer due to Product defectiveness pursuant to paragraph 15 below.
DEFECTS OF CONFORMITY
15.1. Should a Product sold by Gioiellitaly have a production defect and however, for any defect of conformity related to the Products sold by Gioiellitaly, the Customer shall immediately contact on line support at: email@example.com .
15.2. The legal guarantees set forth by articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer is entitled to restoring the conformity of the goods, at no expense, by repair or replacement or, in the event such remedies should fail, by adequate reduction of the price or termination of the contract. These Customer rights shall be forfeited unless they report the defect of conformity to Gioiellitaly within two months from the date when they found the defect. The action aimed at raising the defects not concealed by Gioiellitaly by negligence, however, shall be time-barred twenty-six months after delivery of the goods.
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